Frequently Asked Questions

Your Questions, Answered.

1.  General
2.  Products & Services
3.  Support & After-Sales
4.  Partnerships & Projects

Have more questions? Reach out to our Team

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1. General

What does IPU SA do?

IPU SA designs, manufactures, and delivers advanced electrical, automation, and energy solutions for industrial, infrastructure, and public sector clients across Saudi Arabia.

Where are you based?

Our main operations are based in Riyadh, with a manufacturing facility in the Defaá District and expansion plans in Sudair Industrial City.

Do you operate outside of Saudi Arabia?

While our focus is on the Saudi market, we support select GCC and international clients through strategic partnerships and project collaborations.

2. Products & Services

Can your systems be customized for specific projects?

Yes. All our control panels, synchronization systems, and automation platforms are engineered to project-specific specifications.

Do your products meet international standards?

Absolutely — our solutions comply with relevant global standards including IEEE, IEC, and local Saudi regulations. We are also a certified Schneider Electric Gold Partner.

What’s the lead time for delivery?

Lead times vary by product complexity. We specialize in fast-track, mid-scale projects. Contact us for project-specific timelines.

3. Support & After-Sales

Do you provide commissioning and technical support?

Yes. IPU SA offers testing, commissioning (T&C), troubleshooting, and long-term lifecycle support.

How can I submit a complaint or feedback?

Visit our Complaints & Feedback page to submit your message and documentation. We review all entries within 3 business days.

4. Partnerships & Projects

Who are your major partners?

We work with Schneider Electric, ComAp, IPU Group (UK), 42Technology, and others. See our Partners page for details.

Have you worked with major clients?

Yes — including Saudi Aramco, NEOM, Almarai, King Salman Park, and King Khalid International Airport. View our Clients page to learn more.

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